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About Sean
Sean Mitchell
Publisher
Having started his career at Renaissance. Sean joined Apple in Melbourne for a number of years before working in the media space. This started with Review Publishing and later the tech publisher IDG Communications. In 2006 he was involved in the launch of The Channel magazine. As they say – the rest is history.
Stories by Sean - Page 10
NiCE report shows agentic AI transforming contact centres
Last month
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uc
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devops
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digital transformation
Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.
Proofpoint buys Acuvity to secure AI agents at work
Last month
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data protection
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digital transformation
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cloud security
Proofpoint snaps up AI security specialist Acuvity to police 'agentic workspaces' as enterprises rush to deploy copilots and agents.
BADIIS malware hijacks IIS servers for covert SEO fraud
Last month
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malware
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firewalls
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network security
BADIIS malware is hijacking over 1,800 IIS servers worldwide, quietly boosting illicit gambling and crypto phishing sites via poisoned SEO.
ECL unveils FlexGrid to power AI edge data centres
Last month
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datacentre infrastructure
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hyperscale
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edge computing
ECL launches FlexGrid, a multi-fuel power platform to scale AI edge data centres where grid capacity and hydrogen ecosystems are limited.
Newo raises USD $25m to scale AI reception platform
Last month
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saas
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uc
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digital transformation
Newo raises USD $25m to grow AI voice agents that answer calls for small businesses, after revenue doubled late 2025 amid rising demand.
Google warns of AI model theft & state-backed misuse
Last month
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malware
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surveillance
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cloud security
Google flags surging attempts to steal AI models as state-backed hackers weaponise Gemini for phishing, intel gathering and malware support.
GitLab pushes agentic AI to orchestrate software delivery
Last month
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devops
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digital transformation
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application security
GitLab unveils agentic AI strategy to orchestrate software delivery, adding governance tools, maturity assessments and a developer hackathon.
WiseTech & Hapag-Lloyd pilot live container tracking
Last month
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digital transformation
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iot
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supply chain
WiseTech and Hapag-Lloyd are piloting real-time container tracking, feeding live location and ETA data straight into CargoWise workflows.
Boomi hits 30,000 customers as AI integration surges
Last month
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digital transformation
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hyperscale
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cloud security
Boomi tops 30,000 customers and runs 75,000 AI agents in production, as enterprises shift from AI experiments to large-scale automation.
Expereo & Cato unite to simplify global WAN security
Last month
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firewalls
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network infrastructure
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digital transformation
Expereo and Cato Networks join forces to offer multinational firms unified managed connectivity and cloud security via a single provider.
Tenable reveals Looker flaws risking cross-tenant attacks
Last month
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data analytics
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cloud security
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application security
Tenable warns unpatched self-hosted Google Looker systems face remote takeover, data theft and cross-tenant cloud attack risks.
Sennheiser Spectera transforms wireless audio at Notre-Dame
Last month
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partner programmes
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catholic church
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sennheiser
Sennheiser's Spectera system discreetly blankets Notre-Dame with reliable wireless audio as worship, concerts and broadcasts intensify.
Process friction holds back firms' agentic AI plans
Last month
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digital transformation
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cartech
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rpa
Most firms plan agentic AI within three years, but Celonis finds clunky processes and poor context threaten ROI and slow deployment.
Cybersecurity as a Service market to hit USD $83.96bn
Last month
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firewalls
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data protection
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ransomware
Cybersecurity as a Service market forecast to soar from USD $17.60bn in 2024 to USD $83.96bn by 2034, driven by threats and skills gaps.
Qualtrics names Jason Maynard CEO to drive AI growth
Last month
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data analytics
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digital transformation
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cx
Qualtrics appoints former Oracle executive Jason Maynard as CEO to spearhead AI-driven growth and a USD $6.75 billion Press Ganey deal.
Pendulum backs 'invisible personalisation' for events
Last month
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cx
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martech
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personalisation
Pendulum tips 'invisible personalisation' as the next big event tech shift, using AI to tailor experiences without demanding attention.
Commvault unveils Geo Shield for sovereign cloud data
Last month
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data protection
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dr
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private cloud
Commvault has launched Geo Shield, a sovereign cloud approach giving regulated customers tighter data residency, control and encryption key choice.
OpenAI unveils Codex macOS app for multi-agent coding
Last month
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devops
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digital transformation
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martech
OpenAI launches a Codex macOS app, turning ChatGPT into a multi-agent coding hub with workflows, skills and tighter desktop security.
AI to transform qualitative research into measurable data
Last month
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data analytics
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cx
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martech
Mercury Analytics says AI will turn open-ended feedback into measurable insight by 2026, reshaping how organisations use qualitative data.
Radware unveils cloud service for unified API security
Fri, 23rd Jan 2026
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firewalls
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hybrid cloud
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digital transformation
Radware launches cloud-based API Security Service unifying discovery, posture management and runtime defence to counter evolving API threats.