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About Shannon

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Shannon Williams
News Editor
Shannon is an experienced journalist and editor with a strong interest in technology and the digital world. Her career spans a wide range of sectors, including tech, politics, tourism, transport and climate change, where she brings a sharp editorial eye and an ability to translate complex issues into clear, engaging stories.

Stories by Shannon

Office dusk executives over chaotic server room cyber defense

Midmarket firms overconfident as cyber tools fall short

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digital transformation
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Midmarket security chiefs brim with confidence yet lack the tools, staff and speed to keep pace with fast-moving cyber threats, survey finds.
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Zero Networks unveils real-time Network Map 2.0 tool

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virtualisation
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firewalls
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ransomware
Zero Networks has launched Network Map 2.0, a real-time 'living map' to visualise hybrid networks and tighten microsegmentation security.
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Iranian cyber shift raises risk to Western infrastructure

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ddos
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dr
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ransomware
Iranian state-aligned hackers are shifting from spying to destructive cyber strikes, putting Western critical infrastructure on high alert.
Global contact center omnichannel support analytics operations room

8x8 launches Engage globally to extend customer CX

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uc
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data analytics
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digital transformation
8x8 rolls out Engage globally, arming frontline and specialist teams with contact centre-grade tools to unify customer experience.
Global socc night ai brain cloud alerts multinational team

HackerOne warns of widening AI security & testing gap

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devops
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digital transformation
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cloud security
HackerOne warns AI rollouts are outpacing security, with 89% of organisations lacking full testing and incidents driving up costs.
Dark medical factory cyber attack idle robots red warning lights

Iran-linked wiper cyber attack cripples Stryker plants

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dr
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iot security
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mdm
Iran-linked wiper cyber attack cripples Stryker plants, disrupting implant production and locking thousands of staff out of global networks.
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ConnectWise unit maps IT pay trends, automation push

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digital transformation
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it automation
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partner programmes
Service Leadership's 2026 IT pay report links eased wage inflation and new 'Digital Worker' automation metrics to profitability for providers.
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BrightEdge unveils AI tools to track search visibility

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data analytics
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cx
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martech
BrightEdge launches AI tools to show brands how they appear in generative search answers and how AI agents crawl and interpret their sites.
Ai robot arm swapping server drives it audit governance risk

AI drives rapid database change, outpacing governance

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devops
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application security
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devsecops
AI now touches production databases in most firms, but Liquibase warns governance controls lag far behind the velocity of change.
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Cloud identity compromise now drives most cyber attacks

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malware
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uc
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firewalls
Cloud identity compromise now drives over 80% of cyber incidents, as attackers increasingly abuse trusted accounts and workplace tools.
Stressed office worker comparing ai documents with paperwork clock

AI productivity gains erased by document verification

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data protection
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document management
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devops
AI tools leave office workers no faster overall, as time spent double-checking documents cancels out most of the promised productivity gains.
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Databricks unveils Genie Code and buys Quotient AI

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devops
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data analytics
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digital transformation
Databricks launches Genie Code autonomous data agent and snaps up Quotient AI to boost real-world evaluation of AI agents in production.
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Banks lag ISO 20022 deadline as data issues persist

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digital transformation
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fintech
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cx
Nearly half of banks risk missing key ISO 20022 rules due November 2026, despite heavy spend and persistent data and systems gaps.
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Wordly unveils live subtitles app for hybrid events

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saas
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uc
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hybrid & remote work
Wordly launches a Subtitles Application to overlay live captions and translations on hybrid event screens, streams and enterprise broadcasts.
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Zapier data shows AI is now infrastructure for leads

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crm
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digital transformation
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cx
Zapier's study of 10,000 workflows shows AI is shifting from one-off tools to core lead-management infrastructure for sales teams.
Overworked office employee ai productivity erosion work life balance

AI speeds up workdays but doesn't lighten workloads

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uc
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digital transformation
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erp
AI is speeding up shorter workdays but piling on more tasks, with rising collaboration, multitasking and weekend work, a study finds.
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Zendesk to buy Forethought in agentic AI expansion drive

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uc
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digital transformation
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cx
Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.
Global it security leaders roundtable collaboration network map

GTIA launches PeerTrust Circles for security-led IT peers

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risk & compliance
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cybersecurity
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it services
GTIA has launched PeerTrust Circles, a security-led peer network helping IT service leaders benchmark trust, resilience and maturity.
Moody night coding workstation puzzle piece supply chain risks

Open source dependencies leave apps dangerously exposed

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uc
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digital transformation
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application security
Secure.com warns most apps hide critical flaws in open source components, as unpatched dependencies and licence risks leave firms exposed.
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SeeBiz unveils social B2B marketplace for wholesalers

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digital transformation
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cx
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martech
SeeBiz launches a social B2B wholesale marketplace, blending product catalogues, ordering tools and feed-based networking for trade users.