About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon - Page 2
Cloudflare outage exposes risks of AI & payments reliance
5 days ago
#
digital transformation
#
fintech
#
cx
Cloudflare’s latest outage fuels fears over fragile AI and payments systems as firms brace for weeks of disputes and operational fallout.
Australian employers chase hybrid skills & purpose
5 days ago
#
data analytics
#
hcm
#
supply chain
Australian employers sharpen hiring for hybrid digital-ESG skills as workers prioritise flexibility, purpose and growth over pay.
How AI, social commerce & experience will reshape retail in 2026
Last week
#
cx
#
martech
#
ai
By 2026, AI, social commerce and immersive physical retail experiences will transform how consumers interact with brands both online and in stores.
Finance teams brace for rising AI risks, fatigue & compliance in 2026
Last week
#
data protection
#
hyperscale
#
dc
Finance teams face rising AI-driven fraud, fatigue and stricter compliance in 2026, reshaping how businesses manage risk and productivity globally.
AI-driven data & supply chain innovation to reshape retail in 2026
Last week
#
devops
#
data analytics
#
digital transformation
AI and predictive analytics are set to transform retail supply chains in 2026, enhancing customer experience and operational efficiency.
Agentic AI to reshape Southeast Asian businesses by 2026
Last week
#
cx
#
martech
#
cdp
Agentic AI, featuring localised language models, will transform Southeast Asian businesses by 2026, enhancing customer engagement and operational workflows.
Business leaders call for AI that boosts collaboration, not silos
Last week
#
uc
#
cx
#
martech
A survey reveals 81% of business leaders want AI tools that enhance teamwork, as current individual-focused AI limits collaboration and ROI globally.
Flexible work, AI & wellbeing to shape workplaces by 2026
Last week
#
uc
#
hcm
#
ai
By 2026, AI, flexible work, and wellbeing will reshape workplaces, with firms prioritising local hubs, skill-based hiring, and employee satisfaction to boost growth.
Ransomware tactics shift as manufacturing faces data theft surge
Last week
#
firewalls
#
ransomware
#
encryption
Ransomware attacks on manufacturing shift from encryption to data theft and extortion, with recovery costs averaging USD $1.3 million, reveals new research.
Retailers optimistic about AI but full deployment remains distant
Last week
#
martech
#
commerce systems
#
supply chain
Over two-thirds of retailers expect agentic AI to boost efficiency by 2026, but only 8% have fully integrated it into their operations so far.
AI-driven threats to reshape digital identity & cyber risks by 2026
Last week
#
data protection
#
biometrics
#
advanced persistent threat protection
By 2026, AI-driven deepfakes and cyber threats will transform digital identity, forcing firms to adopt continuous verification and quantum-safe cryptography.
Central government puts AI & data analytics at heart of reform
Last week
#
data analytics
#
digital transformation
#
ai
Central government places AI and data analytics centre stage in digital transformation, with 39% prioritising these techs for future public service reforms.
Leaders to prioritise clarity & trust as AI faces major reset
Last week
#
digital transformation
#
ai security
#
genai
Business and tech leaders will prioritise clarity and trust in AI, focusing on targeted adoption and transparent communication amid rising security risks.
Channel partners to adopt strategic roles amid AI & security shifts
Last week
#
firewalls
#
network security
#
iot security
In 2026, IT channel partners will shift towards strategic advisory roles, guiding clients on AI adoption, integrated security, and OT compliance amid evolving demands.
UK IT leaders put AI first despite budget & security concerns
Last week
#
digital transformation
#
risk & compliance
#
ai
UK IT leaders prioritise AI integration despite tight budgets and security risks, with 37% naming it their top focus amid rising government interest.
Legacy IT & budget woes hinder UK’s AI modernisation drive
Last week
#
digital transformation
#
risk & compliance
#
ai
Legacy IT systems and budget constraints block AI adoption in 61% of UK organisations, stalling modernisation efforts across public and private sectors.
Insurers face new threats as AI & MCP adoption reshape cyber risk
Last week
#
ai security
#
risk & compliance
#
genai
Insurers face mounting cyber risks as widespread AI and Model Context Protocol adoption create new vulnerabilities and systemic threats to portfolios.
UK shoppers want AI for delivery but not to replace people
Last week
#
cx
#
martech
#
supply chain
UK shoppers favour AI for delivery tracking and returns but insist it should support, not replace, human customer service roles in retail.
UK brands ramp up influencer budgets with focus on micro-creators
Last week
#
ai
#
youtube
#
marketing
UK brands plan to boost influencer marketing budgets in 2026, focusing on micro-influencers and tech-driven campaigns for better engagement and ROI.
AI-powered cyberattacks & talent shortages raise security risks
Last week
#
data protection
#
advanced persistent threat protection
#
iam
AI-driven cyberattacks and a shortage of skilled talent are set to escalate security risks, forcing UK businesses to boost defences and crisis readiness in 2024.