About Shannon
Shannon Williams
News Editor
Shannon is an experienced journalist and editor with a strong interest in technology and the digital world. Her career spans a wide range of sectors, including tech, politics, tourism, transport and climate change, where she brings a sharp editorial eye and an ability to translate complex issues into clear, engaging stories.
Stories by Shannon
Archive360, EVT partner to automate retention compliance
Yesterday
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erp
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data privacy
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enterprise storage
Archive360 and EVT launch joint retention solution to help financial firms automate record-keeping, cut risk and improve audit readiness.
Midmarket firms overconfident as cyber tools fall short
Last week
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devops
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digital transformation
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cloud security
Midmarket security chiefs brim with confidence yet lack the tools, staff and speed to keep pace with fast-moving cyber threats, survey finds.
Zero Networks unveils real-time Network Map 2.0 tool
Last week
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virtualisation
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firewalls
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ransomware
Zero Networks has launched Network Map 2.0, a real-time 'living map' to visualise hybrid networks and tighten microsegmentation security.
Iranian cyber shift raises risk to Western infrastructure
Last week
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ddos
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dr
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ransomware
Iranian state-aligned hackers are shifting from spying to destructive cyber strikes, putting Western critical infrastructure on high alert.
8x8 launches Engage globally to extend customer CX
Last week
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uc
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data analytics
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digital transformation
8x8 rolls out Engage globally, arming frontline and specialist teams with contact centre-grade tools to unify customer experience.
HackerOne warns of widening AI security & testing gap
Last week
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devops
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digital transformation
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cloud security
HackerOne warns AI rollouts are outpacing security, with 89% of organisations lacking full testing and incidents driving up costs.
Iran-linked wiper cyber attack cripples Stryker plants
Last week
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dr
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iot security
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mdm
Iran-linked wiper cyber attack cripples Stryker plants, disrupting implant production and locking thousands of staff out of global networks.
ConnectWise unit maps IT pay trends, automation push
Last week
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digital transformation
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it automation
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partner programmes
Service Leadership's 2026 IT pay report links eased wage inflation and new 'Digital Worker' automation metrics to profitability for providers.
BrightEdge unveils AI tools to track search visibility
Last week
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data analytics
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cx
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martech
BrightEdge launches AI tools to show brands how they appear in generative search answers and how AI agents crawl and interpret their sites.
AI drives rapid database change, outpacing governance
Last week
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devops
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application security
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devsecops
AI now touches production databases in most firms, but Liquibase warns governance controls lag far behind the velocity of change.
Cloud identity compromise now drives most cyber attacks
Last week
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malware
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uc
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firewalls
Cloud identity compromise now drives over 80% of cyber incidents, as attackers increasingly abuse trusted accounts and workplace tools.
AI productivity gains erased by document verification
Last week
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data protection
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document management
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devops
AI tools leave office workers no faster overall, as time spent double-checking documents cancels out most of the promised productivity gains.
Databricks unveils Genie Code and buys Quotient AI
Last week
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devops
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data analytics
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digital transformation
Databricks launches Genie Code autonomous data agent and snaps up Quotient AI to boost real-world evaluation of AI agents in production.
Banks lag ISO 20022 deadline as data issues persist
Last week
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digital transformation
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fintech
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cx
Nearly half of banks risk missing key ISO 20022 rules due November 2026, despite heavy spend and persistent data and systems gaps.
Wordly unveils live subtitles app for hybrid events
Last week
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saas
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uc
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hybrid & remote work
Wordly launches a Subtitles Application to overlay live captions and translations on hybrid event screens, streams and enterprise broadcasts.
Zapier data shows AI is now infrastructure for leads
Last week
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crm
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digital transformation
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cx
Zapier's study of 10,000 workflows shows AI is shifting from one-off tools to core lead-management infrastructure for sales teams.
AI speeds up workdays but doesn't lighten workloads
Last week
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uc
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digital transformation
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erp
AI is speeding up shorter workdays but piling on more tasks, with rising collaboration, multitasking and weekend work, a study finds.
Zendesk to buy Forethought in agentic AI expansion drive
Last week
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uc
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digital transformation
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cx
Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.
GTIA launches PeerTrust Circles for security-led IT peers
Last week
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risk & compliance
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cybersecurity
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it services
GTIA has launched PeerTrust Circles, a security-led peer network helping IT service leaders benchmark trust, resilience and maturity.
Open source dependencies leave apps dangerously exposed
Last week
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uc
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digital transformation
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application security
Secure.com warns most apps hide critical flaws in open source components, as unpatched dependencies and licence risks leave firms exposed.