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About Shannon
Shannon Williams
News Editor
Shannon is an experienced journalist and editor with a strong interest in technology and the digital world. Her career spans a wide range of sectors, including tech, politics, tourism, transport and climate change, where she brings a sharp editorial eye and an ability to translate complex issues into clear, engaging stories.
Stories by Shannon - Page 14
Sinch predicts fivefold growth in AI-driven digital messaging by 2026
Fri, 14th Nov 2025
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cx
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martech
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ai
Sinch predicts AI-driven digital messaging will grow fivefold by 2026, reshaping customer engagement with smarter, faster, and more secure communications.
US, Switzerland & UK best retain soft power amid AI surge
Fri, 14th Nov 2025
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edutech
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ai
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education, learning & training
The US, Switzerland, and UK lead in retaining soft power despite AI advances, thanks to culture, education, and scientific achievement, a global study finds.
Domain launches to unite AI & humans in workplace collaboration
Fri, 14th Nov 2025
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devops
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apm
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ai
Domain has launched a platform blending AI and human input to unify workplace communication, aiming to overcome fragmented systems like Slack and LinkedIn.
Equinix invests USD $22 million in Lagos data centre for Africa
Fri, 14th Nov 2025
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digital transformation
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hyperscale
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dc
Equinix plans a USD $22 million data centre in Lagos, its first in West Africa, boosting digital infrastructure to power Nigeria's growing tech economy by 2026.
AI delivers patchy benefits as US firms struggle with integration
Fri, 14th Nov 2025
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cx
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martech
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hcm
Nearly all large US firms use AI, yet only half see widespread benefits as integration and impact measurement remain major challenges.
AI tipped to improve US food brands' efficiency amid tech hurdles
Fri, 14th Nov 2025
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crm
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data analytics
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cx
Nearly half of US food brands expect AI to boost efficiency, yet many face hurdles like fragmented data systems and staff training challenges.
Direct AI experience driving optimism among US logistics staff
Wed, 12th Nov 2025
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hcm
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supply chain
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ai
Direct AI experience boosts optimism among 60% of US logistics staff, with 93% of frequent users viewing AI's impact positively in freight operations.
More than a third of STEM professionals consider moving abroad
Fri, 7th Nov 2025
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ict sector
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skills shortage
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work-life balance
Over a third of STEM professionals worldwide have been approached for overseas roles, with 19% planning or already moving abroad amid rising global investment and protectionism.
One in three corporate researchers have yet to use AI tools
Fri, 7th Nov 2025
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ai
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ai ethics & governance
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automation
One in three corporate researchers have yet to use AI tools, despite many seeing time savings and benefits in their work, says Elsevier's latest report.
US CISOs face mounting stress as cyber incidents & AI threats rise
Fri, 7th Nov 2025
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risk & compliance
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ai
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cybersecurity
US CISOs face soaring stress as cyber incidents rise; 73% faced major breaches recently amid high board expectations and AI threats.
AI-driven network automation tops telecom investment plans
Fri, 7th Nov 2025
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network infrastructure
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data analytics
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digital transformation
AI-driven network automation is the top telecom investment priority, with 37% of firms focusing on AI for customer care and diagnostics this year.
Seven critical ChatGPT flaws expose users to data theft risks
Fri, 7th Nov 2025
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data protection
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ai security
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llms
Tenable reveals seven major ChatGPT vulnerabilities exposing users to risks of data theft and malicious attacks, with some flaws still unpatched in ChatGPT-5.
Portal26 raises USD $9 million to expand enterprise AI platform
Fri, 7th Nov 2025
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ai security
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risk & compliance
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erp
Portal26 has raised USD $9 million to expand its AI platform, supporting enterprises in managing generative AI adoption with enhanced governance and security.
Blackwired unveils AI-powered upgrades to predict cyber-attacks
Fri, 7th Nov 2025
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advanced persistent threat protection
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cartech
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breach prevention
Blackwired launches AI-powered ThirdWatch upgrades to predict and prevent cyber-attacks, enhancing threat visualisation and intelligence for global businesses.
HERE & Amap join forces on global AI navigation for SDVs
Fri, 7th Nov 2025
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cartech
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ai
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ml
HERE Technologies and Amap have partnered to develop AI-driven navigation for software-defined vehicles, supporting Chinese carmakers expanding globally.
Euromonitor forecasts comfort, wellness & East Asian influence
Thu, 6th Nov 2025
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martech
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commerce systems
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online shopping
Euromonitor forecasts rising demand for comfort, authentic self-expression, cutting-edge wellness, and greater East Asian brand influence by 2026 amid global shifts.
Retailers hit by ransomware face higher USD $2 million demands
Thu, 6th Nov 2025
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dr
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ransomware
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endpoint protection
Over half of retailers hit by ransomware have paid ransoms, with demands doubling to a median of USD $2 million, Sophos reports in its 2025 study.
Cloud breaches driven by identity failures & process flaws
Thu, 6th Nov 2025
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malware
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cloud security
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phishing
ReliaQuest reveals identity compromises and process flaws, not zero-day exploits, drive most cloud breaches, with 99% of cloud identities still over-privileged.
Contrast Security integrates with Microsoft Sentinel for real-time app defence
Thu, 6th Nov 2025
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siem
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cloud security
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application security
Contrast Security's integration with Microsoft Sentinel delivers real-time application-layer threat detection, enhancing SOC teams' response to complex attacks.
AI adoption in process safety rising but impact on incidents lags
Thu, 6th Nov 2025
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data analytics
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risk & compliance
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ai
AI adoption in process safety grows, but impact on reducing incidents lags as industries face ageing assets and skill shortages, says Sphera report.