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About Shannon
Shannon Williams
News Editor
Shannon is an experienced journalist and editor with a strong interest in technology and the digital world. Her career spans a wide range of sectors, including tech, politics, tourism, transport and climate change, where she brings a sharp editorial eye and an ability to translate complex issues into clear, engaging stories.
Stories by Shannon - Page 24
8x8 reports surge in AI-powered CX adoption & unveils new tools
Thu, 7th Aug 2025
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uc
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devops
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digital transformation
8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.
SandboxAQ launches AQtive Guard Protect for machine credentials
Fri, 1st Aug 2025
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hybrid cloud
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advanced persistent threat protection
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iam
SandboxAQ launches AQtive Guard Protect, a new tool enhancing security and automation for machine credentials in enterprise IT environments.
Onix acquires UJET unit to boost AI customer solutions on Google Cloud
Thu, 31st Jul 2025
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digital transformation
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cx
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martech
Onix has acquired UJET's professional services unit to enhance AI-driven customer engagement solutions on Google Cloud across multiple industries.
Rising cyber threats fuel surge in malicious domain activity in Q2
Thu, 31st Jul 2025
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malware
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phishing
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advanced persistent threat protection
DNSFilter's Q2 report reveals a surge in malicious domain activity, with island nation domains and new registrations increasingly exploited by cybercriminals.
Tracebit finds major vulnerability in Google Gemini CLI tool
Thu, 31st Jul 2025
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virtualisation
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cybersecurity
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software development
Tracebit uncovered a serious flaw in Google's Gemini CLI tool allowing silent credential theft via unauthorised code execution, prompting a swift patch release.
Red Hat unveils upgrades for partner autonomy & growth
Tue, 29th Jul 2025
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virtualisation
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partner programmes
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open source
Red Hat launches updates to its global partner programme, enhancing autonomy, growth paths, and customer support with new tools and incentives.
Trend Micro & Google Cloud expand alliance for AI security
Tue, 29th Jul 2025
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private cloud
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hybrid cloud
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digital transformation
Trend Micro and Google Cloud have expanded their alliance to enhance enterprise AI security and combat online scams across multi-cloud environments.
Qualtrics unveils refreshed Partner Programme & tiered tracks
Tue, 29th Jul 2025
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cx
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martech
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hcm
Qualtrics has refreshed its Partner Programme with new tiered tracks to boost global partner growth and enhance experience management capabilities.
ServiceNow launches agentic AI management amid spending decline
Tue, 29th Jul 2025
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digital transformation
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ai
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ai ethics & governance
ServiceNow launches agentic AI management in Asia Pacific as AI spending dips, aiming to better integrate human workers and AI agents for improved business outcomes.
Cyberattacks reshape modern conflict & highlight resilience needs
Tue, 29th Jul 2025
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ransomware
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software updates
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cyber attacks
Recent cyberattacks on infrastructure and healthcare reveal a new digital battleground, prompting global efforts to strengthen cyber resilience and defence.
Healthcare leaders optimistic on GenAI, but face major hurdles
Fri, 25th Jul 2025
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data privacy
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ai
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ai ethics & governance
Over 80% of healthcare leaders have GenAI strategies, yet only 40% align them with business goals amid skill and security challenges.
AI becomes essential to the future of security operations centre
Fri, 25th Jul 2025
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soc
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ai
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cybersecurity
A survey by Abnormal AI shows cybersecurity experts in the UK and US view AI as vital for future security operations centres, boosting efficiency and job satisfaction.
AI data centre market to reach USD $933.76 billion by 2030
Fri, 25th Jul 2025
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hybrid cloud
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data analytics
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digital transformation
The global AI data centre market is set to surge from USD $236.44 billion in 2025 to USD $933.76 billion by 2030, driven by rising AI workload demand.
Critical SharePoint zero-day flaw exploited, urgent actions urged
Wed, 23rd Jul 2025
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mfa
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breach prevention
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risk & compliance
A critical zero-day flaw in Microsoft SharePoint Server enabling remote code execution is actively exploited, urging firms to act fast amid no current patch available.
Nearly 8% of UK & US staff use Chinese GenAI at work
Wed, 23rd Jul 2025
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saas
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data protection
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martech
Nearly 8% of UK and US employees use Chinese generative AI tools at work, raising concerns over frequent exposure of sensitive corporate data, a study finds.
SharePoint zero-day flaw exploited as over 9,000 servers at risk
Wed, 23rd Jul 2025
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devops
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encryption
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apm
A zero-day flaw in Microsoft SharePoint servers puts over 9,000 systems at risk, with active exploits threatening critical data security globally.
HackerOne brings AI security agent Hai to AWS Marketplace users
Wed, 23rd Jul 2025
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cloud security
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rpa
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ai security
HackerOne has made its AI security agent, Hai, available on the AWS Marketplace to streamline AI-driven workflow and speed up vulnerability resolution.
Aurigo launches AI platform to transform data centre planning
Wed, 16th Jul 2025
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devops
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hyperscale
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dc
Aurigo Software unveils AI-powered Primus platform to enhance data centre capital planning, boosting efficiency amid rising global infrastructure investment.
AI in education & recruitment must support, not replace, humans
Wed, 16th Jul 2025
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ai
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transparency
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workforce technology
Education and recruitment leaders urge AI to support, not replace, humans, emphasising ethics, creativity and oversight in tech-driven sectors.
Chargebacks911 report reveals USD $170 billion hit from fraud
Wed, 16th Jul 2025
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martech
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commerce systems
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bnpl
Chargebacks911 reveals merchants lose over USD $170 billion annually to chargeback fraud, driven by consumer convenience and rising dispute misuse in digital payments.